Customer Care

At BHG Packaging & Supply, we prioritize customer satisfaction and strive to provide an exceptional shopping experience for all our valued customers. We have established the following policies to ensure transparency, trust, and confidence in every purchase made on our platform:

 

Quality Assurance:

We are committed to offering high-quality cannabis packaging and smoke shop accessories. Our products undergo stringent quality checks to meet industry standards, ensuring that every item you purchase meets our quality criteria.

 

Discreet Packaging:

We understand the importance of privacy when it comes to cannabis-related products. All orders are discreetly packaged to protect your privacy, without any external labels or branding that may disclose the contents of the package.

 

Secure Payment:

Your security is our priority. We utilize secure payment gateways to safeguard your financial information. Rest assured that your payment details are encrypted and handled with the utmost confidentiality.

 

Shipping and Delivery:

We aim to process and dispatch orders promptly. Our shipping partners ensure reliable and timely delivery. Please refer to our shipping policy for estimated delivery times and any associated charges.

 

Returns and Exchanges:

We stand behind the quality of our products. In the event that you are unsatisfied with your purchase or receive a defective item, please contact us within 7 days of receiving your order for assistance. Please review our returns and exchanges policy for more details.

 

Customer Support:

Our dedicated customer support team is here to assist you with any inquiries, concerns, or feedback. Feel free to reach out to us via email or phone during our business hours, and we’ll be happy to help.

 

Legal Compliance:

We adhere to all applicable laws and regulations concerning the sale and distribution of cannabis-related products. Customers are responsible for understanding and complying with their local laws regarding the purchase and use of our products.

 

Note:

Please note that these policies are subject to change without prior notice. We encourage you to review this page periodically for any updates or modifications.

 

Thank you for choosing BHG Packaging & Supply. We value your trust and confidence in our products and services.

 

Privacy & Safety

At BHG Packaging & Supply, we prioritize the security and confidentiality of your personal information. This Privacy and Safety section outlines how we collect, use, and protect the data you provide while using our website or services.

 

Information Collection:

When you visit our website or make a purchase, we may collect certain personally identifiable information, including but not limited to your name, email address, shipping address, and payment details. We collect this information solely for the purpose of processing your orders, improving our services, and enhancing your shopping experience.

 

Data Security:

We take extensive measures to safeguard your information against unauthorized access, alteration, disclosure, or destruction. Our website uses industry-standard encryption protocols to ensure the security of your data during transmission. Additionally, we regularly update our security practices to mitigate any potential risks.

 

Use of Information:

Your information is used solely for the purpose of fulfilling orders, providing customer support, and enhancing your shopping experience. We do not sell, trade, or rent your personal information to third parties for marketing purposes without your explicit consent.

 

Third-Party Services:

We may utilize trusted third-party services or partners to facilitate certain aspects of our operations, such as payment processing or shipping. These third parties are obligated to maintain the confidentiality and security of your information in accordance with our policies and applicable laws.

 

Cookies and Tracking:

Our website may use cookies and similar tracking technologies to enhance your browsing experience. These tools help us understand user preferences, optimize our website, and customize content based on your interests. You have the option to manage or disable cookies through your browser settings, although this may affect certain functionalities of the website.

 

Children’s Privacy:

Our products and services are intended for individuals who are of legal age as per their jurisdiction’s laws. We do not knowingly collect personal information from individuals under the legal age limit. If we become aware that such information has been provided to us, we will promptly delete it from our records.

 

Policy Updates:

This Privacy and Safety section may be updated periodically to reflect changes in our practices or in compliance with relevant laws. We encourage you to review this section regularly for any modifications.

 

Your trust is of utmost importance to us, and we are committed to protecting your privacy and ensuring the safety of your information. If you have any questions or concerns regarding our privacy practices, please contact us.

 

Wholesale Inquiries:

For wholesale inquiries, please send us an email at bo@boshighgrade.com with your name, phone number, and which products you'd like so that we can fulfill your order. One of our team member will give you a call or text, whichever you prefer, just let us know in the email your method of contact. Let's do big business together!